Samaan Finds (“we”, “us”, “our”) operates the website samaanfinds.pk. This Privacy Policy explains what information we collect from you when you visit our site or place an order, how we use it, and the choices you have.

Information We Collect

When you browse our site, place an order, or contact us, we may collect:

  • Contact details: name, phone number, email address, and delivery address
  • Order details: products purchased, order value, and order history
  • Technical data: IP address, browser type, and pages you visit, collected automatically via cookies
  • Communications you send us via WhatsApp, email, or our contact form

How We Use Your Information

  • To process, fulfil, and deliver your orders
  • To communicate with you about your order, including delivery updates
  • To respond to customer service questions sent by WhatsApp, email, or our contact form
  • To improve our website, products, and customer experience
  • To send you marketing messages or offers, where you have agreed to receive them

Sharing Your Information

We do not sell your personal information. We share order and delivery details only as needed to run our business:

  • Courier partners (such as Leopards Courier, TCS, and PostEx) receive your name, phone number, and delivery address to deliver your order and process Cash on Delivery payments.
  • Payment processors receive payment details needed to complete a transaction, if you pay online.
  • Service providers who help us run our website, process orders, and provide customer support.

Cookies and Tracking

Our website uses cookies to keep track of your cart, remember your preferences, and understand how visitors use our site. When you first visit samaanfinds.pk, you will be asked to accept or manage cookies through our cookie consent banner.

We also use the Meta (Facebook) Pixel, which allows Meta to collect information about your visit in order to show you relevant ads on Facebook and Instagram, and to help us measure the performance of our advertising. You can control how Meta uses your data through your Facebook/Instagram ad preferences, or by managing cookies through our cookie banner.

Data Retention

We keep order information for as long as needed for accounting, warranty, and legal purposes. If you contact us via WhatsApp or email, we retain that conversation for as long as needed to resolve your query and maintain customer service records.

Your Rights

You can ask us to see the personal information we hold about you, correct inaccurate information, or delete your information where we are not required to keep it (for example, for tax or accounting purposes). To make a request, contact us using the details below.

Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

  • Email: samaanfinds@gmail.com
  • WhatsApp / Phone: +92 319 8808582